Welcome to the mykipos.gr electronic shop
Introduction
We invite you to read the following terms carefully. Use of this site constitutes your acceptance of the following terms.
Article 1. General Company Information
Www.mykipos.gr is the online store of exhibition and distribution of products through the Internet of the company with the name "Devekos M. - Barbisis I. OE." located at 26 Grammou Avenue, Ioannina, Greece with VAT number: 084278180 / Tax Office of Ioannina / No. Γ.Ε.ΜΗ 30742229000).
The information about the products sold through mykipos.gr, but also any other information contained in this website, in any form, is provided "as is", without any warranty. Mykipos.gr does not accept any obligation to pay compensation or other liability for any damage or non-pecuniary damage resulting from the inability to provide support services.
The use of the mykipos.gr website must be done in accordance with the Law and good manners. The responsibility for the content of the transactions lies with the use and this site does not alter in any way the data provided to it. The use of mykipos.gr is subject to Greek and International law and users agree not to violate it through this website.
The visitors of mykipos.gr agree not to use this website for any of the following:
[1]. Broadcasting in any way content that they do not have the right to broadcast in accordance with the law or the applicable contracts, as well as content that infringes the copyright or other property rights of third parties.
[2]. Transmission of any content that contains software viruses, or any other material that is designed to cause any type of damage or injury to mykipos.gr, its users or third parties.
[3]. Broadcasting in any way any content that is illegal, or offensive to anyone for any reason, violates the privacy or confidentiality of anyone, good morals, social values, or minors.
Also, the intentional or unintentional violation of applicable law, harassment of third parties and the collection of personal data about other users through mykipos.gr is expressly prohibited.
The users of the mykipos.gr online store accept that the employees, partners, owners and others involved in the operation of the mykipos.gr website do not bear any responsibility for anything that arises from the use of the website and the products available through it.
The prices listed in the online store relate exclusively to online purchases made through the website www.mykipos.gr. The company reserves the right to post different prices on the same products in its online and physical store.
Article 2. Copyright Protection
Any form of material (texts, graphics, images, photos, software, etc.) included in mykipos.gr belongs to its creators and is protected by law. Any copying, reproduction and retransmission of the material without the written permission of the owner is expressly prohibited. The appearance of the material on this website should in no case be construed as an assignment of the right to use it.
Mykipos.gr makes every effort to provide its users with the best possible services. However, we can not guarantee that no mistakes will be made or that there will be no interruptions in the operation of the store. Also, any reference or link to another website is provided for the purpose of facilitating or further informing the users and mykipos.gr does not assume any responsibility for the content of these websites.
Also note that we make every effort to ensure that the photographs represent the product as accurately as possible, but we take no responsibility in the event that some are inaccurate. By using this website you accept that you use at your own risk and accept it as is.
Article 3. Security
The company recognizes the importance of the issue of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum possible security. All information, which is related to your personal data and your transactions, is secure and confidential. The security of the company's online store is achieved by the following methods:
[1]. Ensuring the Privacy of the Transfer of Your Personal Data
Το e-Shop mykipos.gr της εταιρείας χρησιμοποιεί δικλείδα ασφαλείας, με την οποία εξασφαλίζεται το απόρρητο κατά τη μεταφορά των δεδομένων, (η κρυπτογράφησή τους).
[2]. Controlled Access (firewall)
Access to the company's systems (servers) is controlled by a firewall, which allows the use of specific services by customers / users while prohibiting access to systems and databases with confidential data and information of the company.
[3]. Confidentiality of Transactions
This Privacy Policy statement describes our practices regarding how we collect personal data on the Company's website and how we use and share it with third parties. Every time you visit the mykipos.gr website or otherwise submit your personal information to us, you accept the practices described in this statement. What information we collect through our website depends on what you do on each of your visits and what services you request.
Article 4. Receipt and Completion of Order
Mykipos.gr cooperates with dozens of suppliers, importers and manufacturers, from Greece and abroad, in order to offer you a wide range of products at the most competitive market prices.
Orders are completed through a specific process, which is described in detail below, because sometimes, for reasons that are not in our sphere of authority, there is a case that a product that appears available on our website, is ultimately not available or is not delivered within of the delivery time listed on mykipos.gr. So, in order to be fully aware of the progress of the order you have placed and protected from any such cases, the completion of your order is implemented through the following steps (steps):
Par. 1). Send Request for Order
We recommend that before your first place of order, to register as a user of mykipos.gr in order to make your service easier and better from our online department store.
[1]. free choice of products and placement in the "shopping cart",
[2]. start the process of sending an order request, through the "steps" indicated to you,
[3]. Fill in all the details of your order request, which appear on the order form
[4]. appear in the email address you have stated to us, an automated message, with the details of the order request that our company will receive.
Every time you send a request to our company to order, you must have previously accepted these terms of use, which govern transactions between us in their entirety.
Do not forget that your requests are received by our company with the express reservation of the thorough availability check of the products included in your order request, since at this stage the processing of your request by our company has not yet begun.
Finally, we inform you that our company follows a strict policy of protection of your personal data and only with your explicit consent (which you grant by sending the form) are collected and processed, in the most secure and diligent way.
Par. 2). Order Request Processing
At this stage, our company thoroughly checks the availability of all the products mentioned in your order request. Particularly:
[1]. In case there is availability of all the products mentioned in your request within the delivery time displayed in our online store, then we will confirm you by sending an e-mail to the e-mail address you have stated and will include all its details. The shipment of the products will then be made according to the delivery schedule of our partner courier company.
[2]. In case there is not available any of the items you ordered and / or that a product can not be available at the delivery time listed in our online store, then the responsible employee of our company will contact you by phone or via e- mail, in order to inform you about the unavailability.
[3]. In the event that for any reason neither of the above two communications becomes possible for a period of 10 days from the sending of your order request, then your request will be automatically canceled and you will have to send us a new request again.
Par. 3). Phone delivery
In case you choose to place your order by phone, you must know these terms and conditions. With the final registration of your order by our service department, you automatically accept all the terms and conditions.
Article 5. Methods of Payment of Orders
In our online store, guided by your best service, we offer 4 different payment methods that you can see below.
Par. 1) Cash on delivery
You can choose to pay for your order upon receipt of the parcel as long as its value does not exceed € 250.00. COD service charges the customer at a cost of € 1.90 as long as your order does not exceed the value of € 100.00. Receipt of the order from the store is not charged at an additional cost.
Par. 2) Deposit in a bank account.
You can choose to pay for your order by bank transfer. Bank deposit can be made either in a branch of the respective bank of your choice, or through web banking. In case the transaction is executed within the same bank, the amount is shown immediately. In case the transaction is made by a third bank, the amount may appear up to 2 working days. During this period our company reserves the right not to send the order until the amount is seen.
For payment by bank deposit you can choose one of the following accounts.
Piraeus Bank
IBAN: GR5201713010006301139311771
Name of Beneficiary: DEVEKOS - BARBISIS
BIC: PIRBGRAA
Notes
[1]. Upon completion of the deposit in one of the above bank accounts it is necessary to send us electronically to the email info@mykipos.gr the receipt of the transaction.
[2]. You can also contact us by phone at 2651064530 and one of our partners will confirm your deposit.
[3]. The bank deposit must be made within 2 days from the date of registration of the order. During this time, the order product (s) remain blocked in your name. If the deposit is not made within this period, your order will be canceled automatically.
[4]. In case of a bank deposit from another bank, the transfer costs are borne exclusively by the principal, ie in this case the customer.
Par. 3) Payment via PayPal
If you have a PayPal account you can pay with it. It is the safest and most popular payment method for online shopping.
More information about the PayPal service can be found on its official website [www.paypal.com/gr/home]
Par 4) Credit / Debit card
Our online store in cooperation with the National Bank enables the users of our online store to use their credit or debit card to complete their purchases. Mykipos.gr, in order to secure the transactions, transports you to the secure payment environment of the bank where you will make your payment electronically. The cards accepted by our store are: VISA, VISA electron, MasterCard, Maestro.
Transactions are instant and your payments are completed in minutes. After completing the payment, your order appears in our online store as confirmed and it will be sent within 24 hours where there will be an email notification in the email you have entered in your order.
The use of mykipos.gr and the transactions carried out through it are governed by International and European law that defines issues related to e-commerce, as well as by the Law on Consumer Protection (Law 2251/94) which regulates issues related to with distance sales.
Article 6. Shipping Order and Delivery Time
[1]. The shipping costs of the order are free if the cost of the order is over € 60.00. For orders up to € 60.00 the shipping costs are € 4.00. For remote areas there is a case of additional charge for which we will inform you by phone before sending the order.
[2]. There is constant information about the progress of the order, both at the stage of preparation and at the stage of delivery in cooperation with the courier company. When sending the order from our store, you are informed via email and text message with the shipment number of the parcel and the corresponding link so that you can track your shipment in real time.
[3]. All orders we accept in our online store are processed within 24 hours. Excludes non-working days, national and local holidays. In case of delay in the execution of the order for any reason, the company must inform the consumer of the information entered. In case of incorrect information the company bears absolutely no responsibility.
[4]. All our parcels are sent within Greece in cooperation with Acs Courrier and with cooperating transport companies that deal with heavy and very heavy items.
[5]. The average delivery time for northern Greece and the islands is 2 days, except in remote areas where the parcel can be delivered up to 4 days after shipment. For the rest of Greece the shipments are delivered the next day of the shipment.
[6]. Orders within the European Union are shipped via Elta. When sending the parcel we will inform you by email about the shipment number of the parcel so that you can follow the delivery process.
[7]. The average delivery time for orders within the European Union is about 10-20 days outside of Cyprus Shipments where they are delivered within 10 days.
[8]. For orders outside the European Union the delivery time ranges from 15-25 days depending on your region.
[9]. It is possible to receive the order from the store. In case you choose to pick up your order from the store you should know that your order will be available for 2 days and you can pick it up on the days and hours of operation of the physical store. In case you do not receive it, your order is automatically canceled. Payment of your order at the store upon receipt is not charged extra.
Our company is not responsible for any delays due to force majeure or events beyond its control. Indicatively and not restrictively, our company is not responsible for causes of delivery delays due to delays at customs, intermediate loading-unloading areas, strikes of means of transport or other strikes that affect the delivery of products to our company's warehouses by suppliers. etc. In case of any delay, our company will make every effort to contact you with the information you have provided, in order to inform you and consult with you about the new delivery or delivery of another product.
Failure to comply with the above will result, in addition to any sanctions, the termination of services without notice. Mykipos.gr reserves the right to make changes to the content of the website and these terms without notice. Use of the Website is tantamount to accepting these terms.
Article 7. Changes - Product Returns
Par. 1) Change of Products
You have the right to return the product you received within 14 calendar days and request its replacement with another size or another product. We emphasize that the date of dispatch of the returned product is considered the one indicated by the courier on the receipt, for the control of the deadline.
The charge of the change concerns the first change of products and is charged to the customer and the cost is € 5.00. In case of a second change, the costs of returning the product to us as well as the costs of resending the new one are borne exclusively by the customer.
For returns from abroad the return costs are borne by the person making the return.
In any case the returned products must be in the condition received by the customer. This means:
[1]. Do not have any damage and their packaging should be the ones that normally accompany the product
[2]. To be in excellent condition with their factory packaging (box or jelly, cards and distinctive labels, etc.)
[3]. Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
If the above conditions are met, you are free to send it back to us for replacement, after first contacting our customer service department. Otherwise we reserve the right not to accept the return.
Par. 2) Change / Return Procedure
The change / return process is simple and is always done by contacting us by phone at 2651064530.
The change process is as follows: After contacting the customer service department, you send us the product to be changed, packaged with ACS Courier without any shipping costs. When we receive the product, we check if it meets the above conditions. If it meets them, we will send you the new product. The shipping cost of the new product (concerns only the first change in each order) is borne by the customer. If you wish us to send it to you with your own cooperating transport company, you should know that our company does not bear the costs of transporting the parcel and also does not bear any responsibility for any longer delivery time than estimated by the cooperating courier company.
Par. 3) Change Policy
It is clarified that the changes are always made in the initial purchase price of the product with any extra charge that arises as stated above. In case of change, if you do not find a product of equal or greater value than the product you want to return, you are entitled to a discount coupon, equal to the difference that arises.
Article 8. Return of Defective Products
Par. 1) Recognition of Responsibilities
In cases where with proven fault of mykipos.gr products of poor and / or defective quality were sold or by mistake in receiving the order, in pricing, in shipping, damaged during transport, with poor packaging, etc. then mykipos.gr takes full responsibility for the replacement, the cost of return as well as the shipping costs. The product must be sent to us, exclusively with the cooperating transport company.
Par. 2) Defective Product Return Procedure
In order to determine if the product is defective you should send us by email at info@mykipos.gr photos of the product, showing the problem in as much detail as possible, in order to be checked by the competent department of our company. If you send us the product without following the above procedure, you will be fully charged all the costs of transporting the product in addition to those that arise as well as our company reserves the right to refuse to receive it. The terms of return remain the same as those mentioned above.
Article 9. Order Cancellation
Par. 1) Possibility of Order Cancellation
It is possible to cancel your order in the following cases:
[1]. Before sending the product: - The cancellation is possible by sending an e-mail to the email address info@mykipos.gr or by phone at 2651064530 daily, Monday, Wednesday and Saturday 09: 00-14: 30 and Tuesday-Thursday-Friday 09:00 - 14:30 and 17:30 - 21:00.
[2]. In case the cancellation is made after the sending of your order or you refuse to receive it, you will be charged € 4.00, an amount that concerns the transport costs.
Article 9.1. Exercise of the Right of Withdrawal
Par. 1) Consumer Withdrawal
The consumer has a period of 14 calendar days to withdraw from the remote contract or the contract outside the store without stating the reasons and without any charge other than those provided herein.
Par. 2) Company Information for the Withdrawal
Before the withdrawal period expires, the consumer informs the supplier of his decision to withdraw from the contract. Within the above deadline he must inform the company (mykipos.gr with headquarters in Ioannina and address 26 Grammou Avenue, Ioannina, PC 45332, phone (+30) 2651064530, address mykipos.gr, for his decision to withdraw For this purpose, the consumer must complete and submit electronically the refund form which is posted at the email address mykipos.gr/return-form, including all the necessary information on with the bank account, (account number, IBAN of the same account, name of the beneficiary, and name of the Bank) in case the consumer declares a refund by deposit in a bank account.
Par. 3) Disclaimer of Withdrawal Responsibilities
The consumer shall bear the burden of proving that he has exercised his right of withdrawal under this Article.
Article 9.2. Obligations of the Supplier in Case of Withdrawal
Par. 1) Obligations of the Supplier
The Supplier shall reimburse any payment received from the Consumer, including, where applicable, the delivery costs, without undue delay and in any case within 14 calendar days from the date on which it was informed of the Consumer Decision to withdraw from the Contract. The supplier shall return the money provided for in the first subparagraph using the same means of payment as the consumer used for the original transaction, unless the consumer has expressly agreed otherwise and provided that the consumer is not charged with the costs of the refund. of money.
Par. 2) Exceptions
By way of derogation from paragraph 1, the supplier is not required to reimburse additional delivery costs if the consumer has expressly chosen a method of delivery other than the cheaper standard delivery method offered by the supplier.
Par. 3) Cases of Price Withholding
The supplier can withhold the refund until he receives the goods back or until the consumer provides proof that he has sent the goods back, whichever comes first.
Article 9.3. Consumer Obligations in Case of Withdrawal
Par. 1) Consumer Obligations
The consumer returns the goods or transfers them to the supplier or to a person authorized by the supplier to receive the goods, without undue delay and definitely within 14 calendar days from the day on which he announced to the supplier his decision to withdraw from the contract in accordance with article 9.1, par. 1. The deadline is observed if the consumer sends back the goods before the expiration of the deadline of 14 calendar days.
Par. 2) Cases of Depreciation of Goods
The consumer is liable for any reduction in the value of the goods only as a result of the management of the goods other than that which is necessary for the determination of the nature, characteristics and function of the goods. Essentially the following should apply:
[1]. Do not have any damage and their packaging should be the ones that normally accompany the product
[2]. To be in excellent condition with their factory packaging (box or jelly, cards and distinctive labels, etc.)
[3]. Be accompanied by all the documents with which the product was delivered (eg Retail Receipt, Invoice, etc.).
Article 9.4. Exceptions to the right of withdrawal
The right of withdrawal provided for in Articles 9.1. to 9.3. for distance and out-of-store contracts, does not apply in the following cases:
[1]. the supply of sealed goods which are not suitable for return, for health reasons or for hygiene reasons and which have been unsealed after delivery, such as underwear, swimwear, socks and the like.
[2]. For seasonal items, such as Christmas, Carnival, Easter, Summer / beach items and school supplies, change is not possible after the specified time periods.
Article 10. Personal Data - Cookies
Par. 1) Personal Data
The term "personal data", as used in this Policy, refers to information of individuals, such as name, postal address, e-mail address, contact telephone, etc., which may be used to identify a customer or visitor. of the website (site), hereinafter "Personal Data or Data".
Par. 2) Processing of Personal Data
The term "processing" covers a wide range of operations performed on personal data, either manually or by automated means. It includes the collection, registration, organization, structure, storage, adaptation or modification, retrieval, retrieval of information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, restriction, deletion or destruction of personal data.
Par. 3) Harmonization of a Store with the Regulation
In order to process your orders, you may be asked to provide your personal information (name, surname, profession, destination of sending the order, e-mail, etc.) every time you visit the mykipos.gr website. However, you should know that the personal data you declare on the mykipos.gr page of the company Devekos M. - Barbisis I. OE, are used exclusively to improve our services, to better communicate with you and to ensure its smooth operation of the respective service and in no case are they used by any third party (except for the cases provided by law). The processing of personal data is done in accordance with the provisions of the General Regulation of Personal Data Protection (GKPD 2016/679), any more specific national and European legislation for certain areas, the current Greek legislation for the protection of personal data, as well as for the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (APDPH) and is fully harmonized with the new General Regulation of Personal Data Protection (GDPR) , which came into force on May 25, 2018. The page mykipos.gr has been fully adapted to the GDPR framework. During your browsing of the mykipos.gr page, we use automated procedures for the provision of advertising content based on your interests and needs. Below we list in detail these procedures, which concern anonymous data collected for advertising purposes.
Article 10.1. Google Analytics
This is a code that is installed on the site and helps us to see all the activity of users within the page mykipos.gr from their introduction to the site until the completion of an order.
Article 10.2. Remarketing
Par. 1) Affiliate
This is code that is installed on the site and helps us to present to users specific advertising material, depending on the behavior they have within the site.
Par. 2) Google Adwords interface with website
This is the code installed on the site that creates the link between the website and the Google Adwords advertising platform. This code is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.
Par. 3) Facebook
This is code installed on the site, which is used to create remarketing lists, ie lists of users who have a specific behavior within the site in order to receive more targeted advertising messages according to their needs / behavior.
Par. 4) Newsletters
This website provides the user with the opportunity to subscribe to the mailing lists for the receipt of the Newsletters of our company. The user reserves the right at any time to delete from the respective lists. If you wish to receive updates, acceptance of the terms is mandatory.
Par. 5) Skroutz Analytics
Our company, in order to be able to provide the best possible quality of services to the consumer, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are published on Skroutz.gr, while the data obtained through this service are covered by the privacy policy of Skroutz.gr, which can be found at https://www.skroutz.gr/privacy.
Par. 6) Collaborating Websites and Online Department Stores (eMall)
Mykipos.gr collaborates with other websites and search engines and product promoters through which they either route the visitor to the mykipos.gr online store to promote products and complete an order, or through the collaborating platform to place an order. On these sites and when registering on the site in order to use the services, some personal data such as name, contact details, etc. are stored in the system. This data is used only for the more efficient use of the services and the electronic sending of information from the Electronic Market of Products (directmarket), as long as the user has stated it in his preferences. For the effective service of these customers, these data are processed by the cooperating reseller (mykipos.gr) and are governed by the general laws and conditions regarding data protection. The Electronic Market of Products (directmarket) is committed to the safe preservation of these data and their non-utilization for purposes other than those served by the services offered.
Par. 7) Rights to access your personal data
[1]. You have the right to request free access to personal data and to receive a copy in an accessible format
[2]. You have the right to oppose. You also have the right to object at any time to receiving direct marketing material
[3]. You have the right to correct your data at any time
[4]. You have the right to delete / forget. The company has the right to refuse to delete data, if there is a legal obligation to maintain the data. When the processing of personal data concerning you is based on your consent, you have the right to withdraw such consent at any time. Withdrawal of consent shall not affect the lawfulness of the proceedings based on the prior consent of the
[5]. Immediate warning or notification to the Personal Data Protection Authority by Deveko Michael within 72 hours, when there are any phenomena of violation, theft, hacking of your data
[6]. Immediate notification of users by Deveko Michael for violation, if there is a significant risk of damage to you due to the violation
[7]. You can request that your personal data be transferred directly to another company whose services you would like to use, if this is technically possible. If the request is manifestly unfounded or excessive, in particular because of its repetitive nature, the controller may refuse to follow up on the request. In addition to your above rights, you are also entitled to file a complaint to the competent supervisory authority [Hellenic Data Protection Authority, 1-3 Kifissias Avenue, 115 23 Athens, tel. 210 6475600, e-mail contact@dpa.gr]
Article 10.3. Data Storage Time
The data provided by you will be kept / stored by us only for the period of time required for the fulfillment of the purpose for which you have communicated your data to us and in accordance with the applicable legal provisions. Specifically for the data that concern you and which we process for marketing purposes (subscription to the corporate newsletter), these are observed by obtaining the relevant consent, which is calculated by reading and accepting the Terms of Privacy Policy posted on the home page of our website and until you revoke it, for example by deleting from our lists, in the special field located in the informative newsletters. The mykipos.gr page is not intended for children and you must be at least 16 years old to use our services. If you have any questions or have a suggestion or statement that you wish to make regarding the above issues, please contact us at info@mykipos.gr. At any time, all users have the right to be informed and to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.
Article 10.4. Cookies information
"Cookies" are small files with information that a website stores on a user's computer, so that every time the user logs on to the website, the latter retrieves that information and offers the user related services.
Cookies can enhance the browsing experience by allowing sites to memorize your preferences or allowing you to avoid logging in whenever you visit specific sites. A typical example of such information is the user's preferences on a website, as they are stated by the user's choices on that website (eg selection of specific "buttons", searches, ads, etc.).
If you do not want sites to store cookies on your computer, you can block them. You can also specify for which sites you want cookies to be blocked. Blocking cookies may prevent certain pages from being displayed properly, or you may receive a message from a site informing you that you must accept cookies in order to display them properly.
At the page www. mykipos.gr, we use cookies for the best possible operation of the website, your proper browsing, connection and movement on the pages as well as for the provision of advertising content based on your interests and needs. Cookies are also used to analyze how visitors use our site, how they browse or if they encounter a problem so that we can fix it. All information collected by these cookies is anonymous and is used only to improve the structure and content of the website. Below we list in detail the cookies we use.
Par. 1) Advertising cookies
They collect data that allows us to display ads according to the preferences and needs of visitors. These cookies also allow us to measure the performance of our advertising actions.
Par. 2) Targeting cookies
They allow our advertising companies to rank users according to their interests and to display relevant ads on third party websites. They work by identifying the browser and device from which a user connects to the Internet.
Par. 3) Performance Cookies
They allow us to measure the traffic of our website, as well as the origin and type of device from which the user has visited our website, in order to improve its performance. The information collected by these cookies is cumulative and anonymous.
Par. 4) Absolutely Necessary Cookies
They are necessary for the operation of the site and can not be disabled. They are usually installed on your own, which is tantamount to requesting services such as setting your privacy preferences, logging in or filling out forms. There is the possibility of accepting or not accepting the above cookies (excluding the absolutely necessary cookies), in a message that appears during your browsing on the page mykipos.gr. In case of non-acceptance, all the above cookies are deactivated (excluding the absolutely necessary cookies).
Par 5) How can you delete cookies
You can delete cookies and disable their use. Select the browser you are using and follow the instructions of its provider.
Article 11. Code of Ethics
The operation of the store is governed by the use of the current Code of Ethics. More information, you can see here.
Article 12. Possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure
According to Directive 2013/11 / EC, which was incorporated in Greece with JM 70330/2015, the possibility of electronic consumer dispute resolution is now provided through the Alternative Dispute Resolution (ADR) process throughout the European Union. If the customer has the status of a consumer (ie a natural person acting outside the professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR process through the single all-union platform for electronic dispute resolution (platform ADR) available at the following link. Click here to visit the site.